Please read through these terms and conditions carefully before placing your order. By using the Decorum website and placing an order you agree to be bound by the terms and conditions detailed below. We reserve the right to amend these terms and conditions at anytime, without prior notice to you.

Company information

Transcom Europe Ltd trading as Decorum is a company registered in England and Wales, with Companies House registration number 7500213. The registered office is at Clarence House, 82 Shielfield Terrace, Tweedmouth, Berwick upon Tweed, Northumberland, TD15 2EE.

Privacy Policy

At Decorum, we are committed to protecting our customer's privacy and the personal data which you entrust to us. Please take the time to review this privacy statement which explains the types of information we collect and how we use it, and your data protection rights. Transcom Europe Ltd t/a Decorum (“Decorum”, “we” or “us”) is the data controller of the personal data collected by Decorum: (1) via or in connection with decorumonline.co.uk; and (2) when you visit our stores.

What personal data does Decorum collect?

We collect personal data from you when you provide it to us directly (including when you visit our stores) and through your use of decorumonline.co.uk. This information includes:

• Information you provide to us when you use decorumonline.co.uk (e.g. your name and contact details);
• Information collected automatically, using cookies and other similar tracking technologies, when you use decorumonline.co.uk (e.g. which pages you viewed and whether you clicked on a link in one of our email updates);
• Information we collect from you if you visit and / or shop in one of our stores (e.g. if you ask for a digital receipt, apply for a store card or join our mailing list in-store);
• Transaction and billing information, if you make any purchases (e.g. credit/debit card details and delivery information);
• Records of your interactions with us (e.g. if you ask us a question, contact our customer service team or interact with us on social media);
• Information you provide to us when you enter a competition, promotion or giveaway; and

We may also collect information about the device you use to access decorumonline.co.uk.

How does Decorum use this personal data?

Depending on how you use decorumonline.co.uk, your interactions with us, and the permissions you give us, the purposes for which we use your personal data include:

• To fulfil your order or request, deliver your purchase or redeem your booking or Decorum gift card;
• To notify you that you have won a competition, promotion or giveaway and deliver the prize to you;
• To manage and respond to any queries or complaints to our customer service team;
• To personalise decorumonline.co.uk to you and show you content we think you will be most interested in, based on your account information, your purchase history and your browsing activity;
• To improve and maintain decorumonline.co.uk, and monitor its usage;
• For market research (e.g. we may contact you for feedback about our products);
• To send you marketing messages and show you targeted advertising, where we have your consent or are otherwise permitted to do so;
• For security purposes, to investigate fraud and where necessary to protect ourselves and third parties; and
• To comply with our legal and regulatory obligations.

We may combine information you give us in-store in with the information collected via decorumonline.co.uk and information provided when you purchase a Decorum gift card, for the purposes of better understanding our customer relationships and to improve our marketing.

We rely on the following legal basis, under data protection law, to process your personal data:

Because the processing is necessary to perform a contract with you, or take steps prior to entering into a contract with you (e.g. where you have made a purchase with us, we use your personal data to process the payment and fulfil your order and, where you have a requested a digital receipt, we use your email address to send you the receipt);

Because we have obtained your consent (e.g. where you contact us with a query, where you making a booking with us, or if you consent to receive marketing from us); and

Because it is in our legitimate interests as a retailer to maintain and promote our services (e.g. we use information about you to tailor your view of decorumonline.co.uk, to make it more interesting and relevant in respect of the products and offers on view). We are always seeking to understand more about our customers in order to offer the most relevant content and customer experience.

Marketing

Decorum would like to keep in touch with you and so, depending on your marketing preferences, we may use your personal data to send you marketing messages by email, phone, SMS or post. Some of these messages may be tailored to you, based on your previous browsing or purchase activity (including purchases you make in-store), and other information we hold about you. We use cookies and other similar tracking technologies when you use decorumonline.co.uk to enable some of this personalisation (e.g. to follow up with you about an item you have viewed on decorumonline.co.uk).

If you no longer want to receive marketing communications from Decorum, you can change your preferences at any time by contacting info@decorumonline.co.uk or clicking on the ‘unsubscribe’ link in any email. If you unsubscribe from marketing, please note we may still contact you with service messages from time to time (e.g. order and delivery information, and information about your legal rights).

Who does Decorum share this information with?

Decorum does not share your personal information with any third parties for the purposes of marketing. All transactions that you initiate with Decorum on this website are confidential. Your name or any other details will not be added, sold or passed on to any third party mailing lists.

Decorum will only share your information with a third party when it is absolutely necessary to fulfill your order. For example, Decorum will provide you name and contact details with our contracted couriers and delivery partners solely for the purposes of delivering your product order to you.

Where is my personal data kept and how long for?

We will keep your personal data for as long as we need it for the purposes set out above, and so this period will vary depending on your interactions with us (e.g. where you have made a purchase with us), we will keep a record of your purchase for the period necessary for invoicing, tax and warranty purposes. We may also keep a record of correspondence with you (e.g. if you have made a complaint about an item) for as long as is necessary to protect us from a legal claim. Where we no longer have a need to keep your information, we will delete it. Please note that where you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future.

Children

Decorumonline.co.uk is not intended for, and should not be used by, children under the age of 16. We do not knowingly collect personal data from children under 16.

Cookies

We use cookies and other similar tracking technologies to provide certain functionality to decorumonline.co.uk, to understand and measure its performance, and to deliver targeted advertising. Please click here to see our Cookie Policy for further information about the cookies we use.

Links to third party sites

Occasionally decorumonline.co.uk may contain links to websites operated by third parties. If you click on these links, you will leave decorumonline.co.uk, and your personal data will be processed in accordance with the privacy practices of the operators of those websites. The presence of such links to third party websites do not constitute any endorsement, sponsorship or recommendation by Decorum. You should always read the privacy policies of these websites.

What are my data protection rights?

You have certain rights in respect of your personal data, including the right to access, correct and request the erasure of your personal data.

You also have the right to object to your personal data being used for certain purposes, including to send you marketing. See ‘Marketing’ above, for more details of how to opt-out of marketing.

Decorum will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request. To make any requests regarding your personal data, or if you have any questions or concerns regarding your personal data, you should contact us using the details below. You are also entitled to contact the UK Information Commissioner’s Office.

Contact Us

If you have any queries on any aspect of our Privacy Policy, please contact us by email at info@decorumonline.co.uk or by post at:

Customer Service

11B Windmill Way West

Ramparts Business Park

Berwick upon Tweed

Northumberland

TD15 1TB

You also have the right to object to your personal data being used for certain purposes, including to send you marketing. See ‘Marketing’ above, for more details of how to opt-out of marketing.

Decorum will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request. To make any requests regarding your personal data, or if you have any questions or concerns regarding your personal data, you should contact us using the details below. You are also entitled to contact the UK Information Commissioner’s Office.

Accuracy of content

Every care has been taken in the content of this website, in particular to ensure that the details, description and prices quoted are correct at the time of publishing. The total cost of your order is the price of the products ordered and delivery charges, as set out in the delivery options section of this website.

Description of products

All of our products are handmade and hand painted and as such every piece is individual. Whilst every effort is made to ensure colour reproduction is a close representation, variations will occur. We cannot be held responsible for these variations.

Payment

The preferred methods of payment are via Worldpay and/or Paypal. Using these methods of payment means that, at no time do we have access to your credit/debit card details. You confirm that the credit or debit card being used is yours. If for any reason your card issuer/bank refuses to authorise payment, we will not be liable for any subsequent delay or non-delivery of goods. We retain the legal ownership of all goods until payment is made in full. Should any refunds be issued, legal ownership of all goods will revert to us.

Availability

All items are subject to availability. We will inform you as soon as possible if the good/s that you have ordered are not available.

Cancellation rights

In accordance with the UK Distance Selling Regulations, you are entitled to cancel this contract if you so wish within 7 working days, commencing on the day following delivery of the products. If you wish to cancel your contract under these regulations please follow the procedure set out in our Returns and Refunds section below.

Please note that the above cancellation rights do not apply to personalised orders, made to order or products sold as seconds.

Returns and refunds

If you are in anyway unhappy with your order, we would ask that you notify us as soon as possible, and within 7 days of receipt. The goods should then be returned to us in their original condition, unused, and in their original packaging.

We will only refund the purchase price paid for the goods excluding any original postage and you will be responsible for the return postage.

If a non-faulty product is returned and is not in fully re-saleable condition, we reserve the right to refuse a refund on the item.

Refunds will only be made once the returned products are received by us.

Items purchased from our online website, can only be returned directly to us and not to any subsidiary or independent retailer or stockist.

We reserve, at our discretion, the right to request photographic evidence of broken or damaged goods, before authorising a replacement.

This returns policy does not affect your statutory rights.

Delivery

Free standard delivery on orders over £75 (UK mainland only)

Free standard delivery on orders over £100 (Northern Ireland/Republic of Ireland)

Standard delivery

UK mainland only - £5.00 (3-5 working days)

Rest of UK/Northern Ireland - £12.50 (3-5 working days)

Republic of Ireland - £12.50 (3-5 working days)

Rest of World - email customer services: info@decorumonline.co.uk

Next day delivery

UK mainland only - £7.50

(Next day delivery will be made via courier on the next working day for all orders placed before 10.00am).

We cannot provide next day delivery on weekends or during bank holidays. Next day deliveries will therefore be made within 2 working days.

It should be noted that we shall not be liable for any loss, damage or expense arising from any delay in delivery from any cause whatsoever.

Governing law

These terms and conditions shall be governed by and construed in accordance with the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts.